Thank you for choosing to support our small business! We truly value your order and want you to be completely satisfied with your purchase.

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1. General Refund Policy: All Sales Are Final.

As a small, independent business, we operate with limited resources and overhead. Due to the custom nature and careful handling of our items, we are generally unable to accept returns or process refunds once an order is placed and shipped. All sales are considered final.

Our Quality Commitment: We understand the importance of receiving a perfect product. Please rest assured that every order is double-checked and thoroughly inspected for quality and accuracy against your purchase details before it is packaged and dispatched.

No refund/cancellation will be initiated if the order is still in transit/delivery is delayed. Courier delays are beyond our control.

If a prepaid order is rejected upon delivery by the customer, no refund will be provided.

PrintNest3D is not responsible for lost/misplaced packages due to incorrect or incomplete addresses. 

Important note: If a package is returned due to customer fault for example, wrong/incomplete address, incorrect contact details, not answering calls or rejecting the parcel, 
a. Only 50% of the product cost will be refunded within 10-15 days after we receive the parcel back.

b. Re-shipping charges of Rs. 80 must be paid for re-delivery.

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2. Policy on Damages in Transit (Replacement/Refund):

Despite our rigorous precautions, we acknowledge that items may occasionally sustain damage during shipping. Your satisfaction is our priority in such cases.

Extra Packaging Care: We employ robust packaging materials and exercise extra care to safeguard your order throughout its journey.

Damaged Item Procedure: If your item arrives damaged due to transit, we are pleased to offer a replacement (subject to availability) or a full refund for the damaged product.

To qualify for a replacement or refund for transit damage, you must strictly adhere to the following steps:

Notification Window: You must notify us of the damage within 12 hours of the delivery time as confirmed by the shipping carrier's tracking information.

Photo Proof Requirement: You must provide clear photo and video evidence (without cuts, filters, or edits) of the following :

a. The damaged product itself.

b. The exterior shipping box or packaging that clearly shows any signs of damage.

c. The internal packaging materials.

Please send your notification and photographic evidence directly to our customer support email (printnest3dstores@gmail.com). The video must be clear, unfiltered, and unedited; it must be continuous from start to finish. Once we verify the damage, we will promptly coordinate a replacement or refund.

Note: Failure to notify us with the required photo evidence within the 24-hour window may unfortunately disqualify you from receiving a replacement or refund.